According to multiple reports, Smart Support monitors broadband performance 24/7 to identify connectivity or speed problems. If the system detects an issue, it suggests steps like tightening loose cables or resetting the Hub. If those fixes don't work, Virgin Media promises to work remotely overnight to resolve the issue.
For Wi-Fi signal strength problems, the company offers complimentary equipment such as a Wi-Fi Pod or an updated Hub. Gareth Lister, Director of Connectivity at Virgin Media O2, said: "Every year, we see demand on our network continue to rise and with it, the need for fast, reliable connectivity. " It remains unclear when exactly the feature was rolled out and whether there are any limitations on the free equipment offer.
Every year, we see demand on our network continue to rise and with it, the need for fast, reliable connectivity. smart support monitors broadband 24/7 and fixes issues quickly, giving our customers extra peace of mind they'll stay connected. Combined with our ultrafast speeds and award-winning reliability, it's just another way Virgin Media is keeping customers connected when it matters most.