A woman was ordered to pay back £33,000 she won in an online casino game, according to major media reports. William Hill said the wins on Monday March 16 were due to a glitch, as stated by the company. An Incident Report from William Hill indicates there were 35,072 jackpot 'hits' during the glitch compared to 518 over the same period a week before, highlighting the scale of the issue.
In one specific case, Gemma Bradley withdrew £33,000 of £47,182 winnings into her bank account, multiple reports show. William Hill contacted Gemma the next day to demand the cash back, claiming a technical issue, the company confirmed. The bookie is negotiating with tens of thousands of customers after 'unintended jackpot behaviour' led to 'incorrect payouts' over a 40-minute period, William Hill reported.
Affected customers received 'settlement agreements' offering 11% of the winnings if they pay it back within three days, according to the company. Many customers have opted to dispute the issue, sources said. The exact number of customers affected beyond 'tens of thousands' remains unclear, and the total amount incorrectly paid out during the glitch has not been disclosed.
Legal questions persist over the basis for repayment demands and the outcome of disputes, while the specific technical cause of the glitch in the Jackpot Drop game is unknown.