Claire Ainsley, a single mother of two, believed she won more than £1 million playing the Jackpot Drop game on the William Hill app. According to multiple reports, William Hill initially confirmed the win via email and said the money would be sent to her bank in 72 hours. However, the company later sent an email stating the win was due to a technical error and she would not receive the money.
William Hill stated that during a routine review they identified an issue affecting the jackpot drop game, which temporarily resulted in incorrect sums being credited and withdrawals being processed incorrectly. A spokesperson said: "During a routine review of platform activity, we identified an issue affecting the jackpot drop game, which temporarily resulted in incorrect sums being credited to players' balances and withdrawals being processed incorrectly." The company added that the issue has been quickly identified and resolved, and that funds were erroneously credited to some customer accounts for a short period of time.
I messaged William Hill by email saying I won this money. I sent screenshots, everything, and then they messaged back saying they'd send it to my bank in 72 hours.
According to Daily Express - Showbiz, Claire Ainsley described how she messaged William Hill by email saying she won the money, sent screenshots, and received a reply saying the money would be sent to her bank in 72 hours. She said she was asked to send her ID, which she did, and was told the money would be in her bank. However, when she tried to withdraw, it was declined, and two days later she received an email saying it was a glitch and she would not receive anything. She expressed her disappointment, saying she had planned to take her children on holiday and buy a house. Ainsley is fighting to get the prize money she was promised.
Claire Ainsley appeared on Good Morning Britain on Tuesday, April 21, to discuss her case. The Swedish source Östersunds-Posten reports that the betting company claims a technical error. It remains unclear what specific technical error caused the incorrect win display, how many other customers were affected, and whether Ainsley plans to take legal action.
They just wanted me to send my ID over, so I did, I sent that all over and then they said, 'Yes, it will be in your bank'.
Obviously, I tried to withdraw it and then it got declined at the last minute. Then I got an email two days afterwards saying, 'It was a glitch, and we're not going to give you anything'.
That was when I realised that my children and I aren't going to get anything. I was gutted, really gutted, because I was so excited and I had planned for my kids to go on holiday and get a house for them until I get older.