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UK households waste £200 yearly by not switching broadband

Economy & businessEconomy
UK households waste £200 yearly by not switching broadband
Key Points
  • British households waste nearly £200 a year by not switching broadband
  • Nine million broadband customers out of contract and free to switch
  • New 'One Touch Switch' process simplifies switching by only contacting new provider

Households are facing rising inflation and a cost of living crisis, driven by soaring energy prices linked to conflict in the Middle East, according to multiple reports. 60 annually by switching. ' He noted that the 'One Touch Switch' process, introduced in 2024, makes switching easier by only requiring contact with the new provider.

The exact number of customers coming off contract each month is unclear, but Ofcom reports almost 25,000 people are ending contracts. Tofts also advised that haggling with current providers can result in savings without switching.

UK households are once again coming under more and more pressure. Mortgage rates are up, prices at the pumps are up and inflation could soon be set to increase the cost of countless other everyday purchases. Against this backdrop, every penny really does count and one easy way to make savings instantly is by switching broadband provider.

Alex Tofts, Broadband expert at Broadband Genie

On average, our research shows that broadband customers pay £30.84 a month in the UK and that they can save £183.60 a year simply by switching providers.

Alex Tofts, Broadband expert at Broadband Genie

One reason many people don't switch is because they believe the whole process will be a lot of hassle and involve multiple phone calls and potentially days without a connection. But that's simply not the case.

Alex Tofts, Broadband expert at Broadband Genie

These days, the 'One Touch Switch' process introduced in 2024 means you only need to contact the new provider and they will handle the cancellation of your existing service and the process of moving you across.

Alex Tofts, Broadband expert at Broadband Genie

People who are looking to renew their contracts can negotiate hard with broadband providers on price. A bit of old-fashioned haggling can often see a provider lower their prices just to keep you as a customer. It's always worth having that conversation.

Alex Tofts, Broadband expert at Broadband Genie

According to Ofcom, there are currently just under nine million broadband customers who are out of contract and free to switch, with almost 25,000 people coming to the end of their contracts e

Alex Tofts, Broadband expert at Broadband Genie
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