A traveler discovered live bedbugs in their sleeping compartment on a train, according to an official report. They demanded a full refund of the ticket price, which was 4,999 kronor, as confirmed by the same official report. The complaint was made to the train company the day after the trip, an official source confirmed.
In response to the incident, the train company apologized and stated that bedbugs can occur in environments where many people are present. The affected carriage has been sanitized as a measure, an official source said. The company also refunded 1,190 kronor for pre-booked meals, according to the official report.
The train company has rejected the demand for additional compensation. The travelers believe the refund is insufficient and have therefore escalated the matter, as reported by an official source. The dispute has been reported to the General Complaints Board (ARN), which will adjudicate the case, according to an official report.
The specific train company involved, the date of the trip, and the route or train service remain unknown. Additionally, the legal basis for the traveler's full refund demand and the timeline for the ARN's adjudication have not been disclosed.