A Skellefteå resident identified as Robin has filed a complaint with the Swedish Consumer Complaints Board (ARN) after purchasing a car that broke down just three months after purchase. According to SVT Nyheter, Robin bought the car from a dealership in Västerbotten for 48,000 kronor, but the vehicle began experiencing serious mechanical issues after three months of use.
Robin reportedly had to pay 20,000 kronor out of pocket to replace engine sensors, and a workshop estimated an additional 30,000 kronor would be needed for further repairs. The dealership has refused to cover the repair costs or buy back the vehicle, claiming that as a used car dealer, they cannot be responsible for problems that arise after sale.
It feels bitter that they wanted to deceive me.
The case comes amid a broader trend of increasing complaints about car purchases. According to SVT, complaints to ARN regarding cars have more than doubled over the past five years. The specific dealership involved in Robin's case has faced 18 complaints since its establishment in 2020, with ARN ruling in favor of consumers in eight out of ten cases where decisions have been made.
Robin expressed frustration with the situation, stating, "It feels bitter that they wanted to deceive me." He alleges the dealership sold him the car claiming it was inspected and in good condition, while workshops have indicated the problems existed at the time of purchase.