O2 has issued security alerts to customers, emphasizing that the company will never call asking for passcodes, payment details, or remote access. According to O2, scammers often pressure people to act fast or ignore warning signs, and they will try to get you to act before you've had a chance to think. If anyone calls asking for a code sent to secure a great deal, it is a scam, and genuine O2 employees will never ask customers to disregard security warnings.
It is unknown how many customers have received these alerts or what prompted O2 to send them at this time. For device returns, O2 provides pre-paid labels only to the official O2 returns address: O2 Returns Centre, Communication House, Vulcan Road North, Norwich, NR66AQ. The company warned that if you are asked to pay for return shipping, it is a scam.
Your security is our priority. Here are a few reminders to help keep you safe.
If you suspect a scam call, O2 advises hanging up and calling back by dialing 202 from your O2 phone. It remains unclear if there have been recent increases in scam calls targeting O2 customers or what specific actions, beyond these alerts, O2 is taking to combat scams.
Scammers often pressure you to act fast or ignore warning signs. We'll never call asking for passcodes, payment details or remote access. Keep an eye out for calls labelled 'Suspected Scam' or 'Suspected Spam'.
If you get a call and something feels off, hang up and call us on 202 from your O2 device. Remember, recycling your password puts your accounts at risk.
We want to keep you informed so you can be safe from scam calls. We've developed the 'O2 nevers' to help people spot potential fraudsters and their crafty tactics.
If anyone calls asking for a code that's been sent to you to secure a great deal, hang up. It's a scam.
Security warnings are there for a reason – to help keep you safe. Genuine O2 employees will never ask you to disregard them.
If you have any suspicion that you might be speaking to a scammer, the best thing to do is hang up and call us back by dialling 202 from your O2 phone.
Scammers will try to get you to act before you've had a chance to think about what's going on. If you start hearing things like 'this is a limited one-time offer' or 'you need to give me an answer right now' – hang up.
Fraudsters often try to convince victims they've been sent the 'wrong device' and trick them into sending it back. O2 provides pre-paid labels for device returns and only ever to the official O2 returns address, which is O2 Returns Centre, Communication House, Vulcan Road North, Norwich, NR66AQ. If you're asked to pay for return shipping, it's a scam.