A new working method implemented in Region Jönköpings län has resulted in a significant reduction in emergency calls to 112 and fewer dispatches from ambulance, police, and rescue services, according to regional health authorities. The initiative targets so-called 'mångsökare' - patients who frequently seek emergency care, often with complex combinations of mental health issues, physical symptoms, and social problems.
Annika Åström Victorén, ambulance chief physician in Region Jönköpings län, and Carola Söderberg, care developer at SOS Alarm, developed the new approach. What began as a pilot project with SOS Alarm in Jönköping has now become permanent and is generating interest in several other regions.
While reducing strain on emergency services, the program has simultaneously provided better support and clearer care pathways for patients with substantial and complex healthcare needs. The approach focuses on patient needs while making emergency care resources more efficient, according to regional officials.