One customer asked on social media: "Since the original purchase I have a replacement card - will my refund still work?" Nationwide responded that the refund "should still be applied through Visa." However, if it is not received within the timeframe provided by the company for refunds, customers are advised to contact the company directly to confirm the card details. The exact timeframe for refunds to appear after a card replacement has not been specified, and it remains unclear whether the customer received the refund after following the advice.
Nationwide reassures customers on refunds after card change
Key Points
- Nationwide says refunds on purchases made before card replacement should work via Visa.
- If refund is delayed, customers should contact Nationwide to confirm card details.
- The specific refund timeframe and outcome for the customer remain unknown.