According to Mälardalstrafik, the control group has recently started working. The agreement with the security company CSG is valid for four years. Brita Lundkvist, communications manager at Mälardalstrafik, stated that the cost for the control group activity will be between 3 and 4 million for 2026.
The investment is made to complement the train hosts who already check passengers' tickets today. " According to Mälardalstrafik, it is not about security guards – even though that service is included in the agreement. " At the same time as the new ticket controllers start working, Mälardalstrafik is also tightening the requirement for passengers to travel on the train that the ticket applies to.
This is a more pure control of tickets.
" As it is now, you cannot buy a single ticket in the app for a delayed train that is standing in because the departure time has passed. " The exact start date for the new control group's operations has not been specified, and it is unknown how many personnel are in the group or what their training involves.
Control groups are used in almost all types of public transport, but it also has another important function and that is the safety on board.
Our goal is of course to have 100 percent valid tickets on our trains.
We have the possibility to use the security guard service, but currently it is nothing that we use and have not planned to use.
We must, partly be able to plan capacity and see occupancy over time, partly so that passengers get the right traffic information.
If there are delays, disruptions, or cancellations then you can buy a ticket for the next departure.
It is of course so that we review our offering and it is not impossible that this is something that can change in the future.