Marks and Spencer has discontinued the delivery pass perk for its Sparks loyalty scheme, with the change impacting both new and existing members. According to the company, from March 2026, it will no longer offer Delivery Pass to new customers, and existing delivery pass users cannot renew their pass once it expires. If a user deletes their Sparks account while their delivery pass is active, the pass will be cancelled without a refund.
Some shoppers have expressed disappointment over the change, with one noting the high volume of online shopping and another stating they used M&S online frequently. It remains unclear why M&S decided to discontinue the delivery pass perk, how many customers were affected, or what alternative delivery options will be offered after the pass ends. 74 per hour in London.
80 in London. M&S has invested more than £350 million in staff pay over the past four years, equating to an increase of more than 34%, and the latest pay rise for store staff will cost more than £70 million and is higher than inflation. Stuart Machin, chief executive of M&S, stated that this is a good cost and he is pleased with the inflation-beating pay award.