According to sources, the AI tool is being tested until summer and is used by about 20 caseworkers. The municipality hopes that AI will make them more efficient and free up time for caseworkers to meet children more often. " The exact start date of the AI testing period has not been disclosed, and it is unknown what specific tasks the AI tool is being used for in the investigations.
Investigation times have decreased with better work management and new digital tools, such as summons via Kivra. Today, 90% of social services' investigations of children and youth in Linköping municipality are completed within four months. Two years ago, more than half of the investigations could take longer than that.
We hope that AI will make us more efficient and free up time for the caseworkers who will be able to meet children more often.
Törnqvist added, "It is very gratifying. " Linköping is not alone in testing AI in social services; both Helsingborg and Jönköping have conducted similar tests. Whether the AI tool has shown measurable improvements in efficiency or outcomes so far remains unclear.
It is very gratifying. It means that one can more quickly put in the right support for the children.