Kinderkraft says it will investigate the problem, though the company is not recalling the chair from the market. The specific issue under investigation has not been disclosed, and it remains unclear what type of chair is involved or how many customers have reported concerns. According to Kinderkraft, customers can receive their money back if they contact the company directly.
The reasons prompting Kinderkraft's statement and investigation are unknown, and there is no confirmation of any safety incidents related to the chair.