Nordea customers are still reporting problems with bank services on Thursday, with one customer noting that hundreds of euros disappeared from their account on Tuesday morning and have not been returned. Another encountered over an hour of queuing when trying to reach customer service. Nordea assures that the problem itself has been fixed, but for some online banking customers, account and card transactions are not visible in online banking. The bank announced on Wednesday afternoon that problems with account and balance visibility were over, yet issues still appeared to be continuing. On Wednesday around 6 PM, Nordea responded that for some customers, account and card transactions are not yet visible in online banking, but they are visible in mobile banking.
Nordea advises customers to clear their browser cache or try logging into online banking through another browser. However, clearing the cache or changing browsers has not necessarily helped. This has led to customer frustration as troubleshooting methods fail to resolve the visibility issues.
The bank tells different media that the problems would be over. That is not true. Hundreds of euros disappeared from accounts on Tuesday morning and the money is still not returned.
Separate problems have emerged with payments being logged to recipients' accounts. According to Nordea, most such payments have been handled, but a small portion of entries must be made manually, which naturally takes a bit longer. The bank is doing everything to get the remaining entries to customers' accounts as soon as possible. IS has heard that some Nordea customers were charged MobilePay payments twice on Wednesday, but Nordea claims there were no problems with MobilePay payments yesterday. On Tuesday, there were intermittent disruptions on the card payment side, which resulted in duplicate reservations for some customers, including MobilePay payments.
Broader banking sector problems are affecting multiple institutions, with several banks reportedly affected by technical problems on Wednesday. There are currently problems logging into Ica-banken, in the app and via internet banking, and there are also problems with paying in stores.
There were no problems with MobilePay payments yesterday. On Tuesday, there were intermittent disruptions on the card payment side, which resulted in duplicate reservations for some customers. This includes MobilePay payments.
The exact technical issue at Nordea that caused the banking problems remains unclear, and it is unknown how many Nordea customers have been affected by the technical issues. Whether the technical problems at other banks are related to Nordea's issues has not been confirmed. When all remaining manual payment entries will be completed for affected Nordea customers is uncertain, and the total financial impact on customers from duplicate charges or missing funds has not been disclosed.