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Digital Healthcare Billed for Non-Consultations Amid Criticism

Economy & businessEconomy
Digital Healthcare Billed for Non-Consultations Amid Criticism
Key Points
  • Min Doktor billed for non-consultations despite internal guidelines assuming dialogue.
  • The piece-rate model for digital healthcare is criticized as cost-driving.
  • Region Stockholm found over half of reviewed visits should not have been billed.

According to Sveriges Radio Nyheter, Kent Bobits, operations controller at Region Sörmland, described the billing for non-consultations as bad. Digital healthcare providers often get paid per patient visit under a piece-rate model, unlike physical health centers that mainly receive revenue based on listed patients, official sources say. The piece-rate model has long been criticized, with the Swedish Competition Authority stating it is cost-driving because it gives digital healthcare providers incentives to carry out more care visits.

se and Kry that concluded over half of the examined visits should not have been billed for, according to official sources. According to Sveriges Radio Nyheter, Elisabet Lann, the Christian Democratic healthcare minister, described the exploitation of the Swedish healthcare system as shameful. She added, according to Sveriges Radio Nyheter, that she does not rule out changes but wants to wait for the outcome of the ongoing investigation into the piece-rate model, noting that no one benefits from demand-driven care over needs-driven care.

You have not had a doctor's visit, but they have billed for it. And that is bad.

Kent Bobits, Operations controller at Region Sörmland

Min Doktor reported its first profitable full year since its start twelve years ago last year, with revenues increasing to a record high of 400 million kronor, Aftonbladet reports. According to Dagens Industri, Jonas Vig, CEO of Min Doktor, described the achievement as fantastic. It remains unclear how common situations like the billing for non-consultations at Min Doktor are, and whether the piece-rate model for digital healthcare providers will be changed.

Whether new national legislation will be introduced to regulate digital healthcare billing is also unknown.

I think it is shameful that one exploits the Swedish healthcare system in that way.

Elisabet Lann, Christian Democratic healthcare minister

I do not rule that out. I want to wait and see what the investigator concludes. No one has use or interest in us running a demand-driven care instead of a needs-driven care, we cannot afford that if we care about our healthcare system.

Elisabet Lann, Christian Democratic healthcare minister

It feels fantastic.

Jonas Vig, CEO of Min Doktor
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Dagens IndustriSveriges Radio Nyheter
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