An internal investigation was launched in October 2024, suspecting Kershaw of forging customer signatures and processing cash withdrawals without consent. Nationwide has paid £8,630 in compensation to Kershaw's victims, and her employment with the building society ended in November 2024. The exact total amount Kershaw stole and the specific details of the fraud incidents have not been disclosed.
Kershaw, who earned £1,400 per month as a cashier, frequently posted about lavish holidays on Facebook, including trips to Dubai, the Maldives, Indonesia, Paris, Tuscany, Greek islands, Mexico, Norway, and the Caribbean. She had worked for Nationwide for 18 years and was regarded as a trusted member of staff. Kershaw claimed she had a compulsive shopping addiction, gave money to beggars, and paid household bills, but accepted she used the money for holidays.
According to defense lawyer Michael Strain, she lost her job, good name, and reputation for honesty, and is now working for a cleaning business. The probation service described Kershaw's offences as despicable, and magistrate Sue Wynn-Jones said her victims were particularly vulnerable. Kershaw will be sentenced on May 8 at Caernarfon Crown Court.
It remains unknown whether she faces additional charges beyond the five counts of fraud or the outcome of Nationwide's internal investigation beyond her employment termination.