The error affected less than one per cent of BA's membership scheme, which has over 13 million members worldwide, according to multiple reports. IAG Loyalty said the changes were implemented earlier this week after a 'technical issue' caused some members to be incorrectly told they could keep their gold or silver status. The overhaul aims to reward passengers for money spent rather than distance travelled.
IAG Loyalty will contact affected customers to apologise and reinstate them to their correct tier, the company said. In a statement, IAG Loyalty explained: 'Earlier this week we renewed the status of a very small number of BA Club members according to our normal guidelines and criteria. This raised concerns with some of BA's members, who believed we'd made a mistake.
Earlier this week we renewed the status of a very small number of BA Club members according to our normal guidelines and criteria. This raised concerns with some of BA's members, who believed we'd made a mistake. Our initial investigation didn't identify any obvious issues. However, over the last 24 hours we've conducted some more detailed forensic work, and have discovered that due to a technical issue, some members ... were incorrectly told they had retained their status, when they hadn't earned it, or been entitled to it.
Our initial investigation didn't identify any obvious issues. However, over the last 24 hours we've conducted some more detailed forensic work, and have discovered that due to a technical issue, some members ... ' The exact number of affected members and the specific technical cause remain unclear.