The alleged altercation came to a head when Andrew was demanding access to a room at Buckingham Palace for a Pitch@Palace event. He was told there were no rooms available and that he would have to wait like everybody else. The incident reportedly involved Andrew pushing and punching Sir Tony Johnstone-Burt.
During the confrontation, Andrew reportedly unleashed an outburst of expletives and jabbed a finger at Sir Tony Johnstone-Burt. According to Daily Express - Main, Andrew Mountbatten-Windsor described his subsequent interaction with the Lord Chamberlain by saying he had heard the Lord Chamberlain was 'calling people and causing problems,' indicating he remained unapologetic. In response to the incident, Prince Philip wrote a letter apologizing to Sir Tony Johnstone-Burt for Andrew's behavior.
I gather you've been calling people and causing problems.
The late Queen Elizabeth II was not surprised when she learned of the altercation. Andrew was known for throwing his weight about and was considered exasperating by everyone, according to Daily Express - Main. Sir Tony Johnstone-Burt has served as Master of the Household since 2013 and continues in the role under King Charles III, overseeing official and private entertaining across royal residences spanning hospitality, catering, and housekeeping.