Maria Gröndahl

“When we get a late cancellation, we send out a 'last minute offer' to a number of patients – it can be everything from 10 to 30 who are in queue for a doctor's visit – via 1177. There is a link to click for those who can consider coming on short notice.”

“Now it might be one appointment per week that we don't manage to fill – if even that.”

“Yes, we absolutely want to continue. This is a way to utilize the resources we have in a better way.”